Each month ANNA offers a FREE continuing nursing education (CNE) program in ANNA’s Online Library. This special offer is available to ANNA members only! This month's featured session, "The Ten Percent of Patients Who Take Ninety Percent of Your Time," was originally offered at the 2012 Fall Meeting in Chicago. Presented by Mark Meier, MSW, LICSW, this session provides strategies for managing various patient care situations and promoting patient self-management. Listen to the recording of the session, view the accompanying presentation materials, and earn CNE online - all for FREE.